Privacy Policy

Data we process

Wincrown Casino processes account, device and payment-related information needed to operate the service for players in Australia. That can include name, contact details, verification documents, transaction history and technical logs such as IP address and browser type.

Purpose

Data is used for account access, security checks, payment processing, customer support and legal obligations under the Gibraltar licence framework. We do not sell personal data. Service communications are delivered in English for the Australia market.

Retention and security

Records are kept for as long as required to run the account and meet regulatory retention rules. Access is restricted to staff and processors who need the data for those purposes. Payment card details are handled through the cashier providers listed on the platform.

Requests

Players can ask about stored data, corrections or deletion limits through the support channels shown in the account area. Some records must be retained for compliance even after an account is closed. Identity checks may be required before sensitive data is shared.